Before accessing the website, you must agree to the terms of their 21-page User Agreement. Most Popular Answers. This is so predatory. No attendant, no QR code reader, no way to get in. After being acquired in 2007, StubHub has been the main driver of growth for eBay. Stubhub Charged me $5,000 despite the fact I sold valid tickets, and will not respond to me San Francisco California . Phone: 1.866.STUBHUB (1.866.788.2482) You can also visit StubHub's help center to ask a question or to read more about a particular topic. Delivering tickets 20. Managing your orders 35. . Let them buy tickets from somewhere else. . Stubhub DO NOT . Browse Help Categories Where are my tickets? They said a buyer claimed they were fake tickets, but I have proof they . Unauthorized credit card charge. I got refunded for my tickets through Ticketmaster and received an email from StubHub saying "if you've already . Bought Instant download tickets, but my order is processing. However Stubhub justify it by telling it is written in the policy. Gather all the information you have on the purchase. . At StubHub, you can sell tickets on one of the world's largest ticket marketplaces. StubHub is the Official Fan to Fan Ticket Marketplace of dodgers.com. As things stand, I think he'll have to pay for tickets he can't use cos I can't sell them Customer support? Don't use this site if you're forgetful like me. StubHub. Another complaint filed with the BBB tells of Madonna tickets that were listed for $450 each but then sold for $450 for both. You can dispute credit card charges with your issuer for three reasons under the Fair Credit Billing Act: Someone else used your card without permission. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Was this answer helpful? Provide the information they might require. StubHub wanting to charge me over $1k! StubHub notes it was the first to offer the 120% credit for canceled purchases. I sold a 2 day cancert bracelet ticket. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a £25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. How to change the delivery method of my sale. You're all set! a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Failure to fulfill your orders will lead to charges as stated in the Seller Policies.". Receive a full refund of your purchase. Is my ticket a mobile ticket? Stubhub refuses. If you cancel the sale they're automatically going to charge you 100% and you're not gonna get the money for the soul tickets definitely don't do anything until you get StubHub on the phone a good track would be if you can find exact replacement on StubHub or ticketmaster or AXS buy them and deliver the tickets to save any headaches and fees but if they're not exact tickets you sold . Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. StubHub notes it was the first to offer the 120% credit for canceled purchases. Because I wasn't able to fufill the order for the buyers, StubHub found comparable tickets for the buyers (as they should since I paid processing fees) but also charged me a penalty of $500. This review was chosen algorithmically as the most valued customer feedback. Answer (1 of 3): Yes, Stubhub is legit. Find out if the event was ever rescheduled if it was rescheduled and not canceled you need to fulfill this order even if that means buying you tickets 2.Call stubhub if the event was canceled explain to them how it's canceled it's not happening but if it's postponed you're required to fulfill so don't say you don't have the tickets or they'll end up charging you 100% of the sale . Was this answer helpful? StubHub Canada Ltd. and StubHub Inc. have been hit with a class action lawsuit alleging they refused to issue refunds to Canadians who purchased tickets for events that were cancelled, or will likely be cancelled, during the COVID-19 pandemic. The tickets cost $1700 vs the $270 that the buyer actually paid for my tickets. They now want to charge me roughly $5000 to replace the tickets. Reselling tickets on StubHub you bought as a guest. Give the customer their money back. I called Stubhub and told them I still had 15 hours to fulfill the order. Because they charge me a fee to sell my ticket. I was payed after whoever bought my ticket attended first day . Other ticket resale sites seem to charge about 30% extra fees (as shown above with TickPick vs StubHub). I am out the tickets, the cost of the tickets and an additional $701 that I have nothing to do with. Next, you'll be asked to sign it to your StubHub account. Selling tickets and delivery expectations. According to our Seller Policies:. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. They also pay me after they make sure ticket is valid. And StubHub will also be getting their money back by charging sellers through their credit card on file to "reverse . I need your guys help. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. Stubhub Purchased 2 event tickets from Stubhub. The buyer can't just cancel the ticket willy-nilly, either. When she realized this she immediately reached out to the buyer and offered her actual tickets which the buyer refused. Prices are set by sellers and may be above face value. So I listed my tickets on. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Explain your case the best you can. DON'T USE STUBHUB! Concert was postponed twice before being finally cancelled. Someone purchased my ticket and I have been charged £95 to cancel the order. I have bought plenty of tickets from Stubhub over the years without issue. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Reply from StubHub UK. New York Yankees at Chicago White Sox Tickets, 05-15-2022 13:10:00 (CDT) 3 tickets Row LOT,4 | Seat (s) Parking Pass, 7, 8 Price per ticket $13.33 Quantity x3 Total ticket price $40.00 Service fee $6.00 Your payment $34.00 Total of all PayPal payments $34.00. The StubHub refund class action lawsuit says customers are entitled to receive a prompt refund in the . No confirmation email when I bought tickets. This complaint was posted by a verified customer. Ask the Community Contact Support The sale was made within minutes and the delivery status on the sale said 'delivered'. I immediately informed StubHub that I would not be able to provide the sold tickets. Stubhub than charged me back for full amount. Receive a coupon for 120 percent of your original purchase . StubHub, they sold like instantly but I haven't received any money from them yet. No problem, I thought - cancel the transaction and re-list It was effing impossible. Provide the information they might require. We send emails as a courtesy when your tickets sell. -. Wait for a StubHub representative to reach you. "Paid StubHub for "reserved parking" in a garage for a Seattle Kraken game. I find this ridiculous. Hi everyone, I bought tickets for a concert in late 2019 on Ticketmaster and sold them in 2020 on StubHub. What StubHub did: They are trying to charge me $110 for two tickets that were sold. Secondary ticket markets . Feb 27, 2022. Sold tickets on StubHub but don't have them. I wasted money on hotel room, as well. the BlackHawks informed me of the cancelled orders. Yes No Still Need Help? We'll automatically confirm your order within 30 minutes of correct transfer. Type in the name of your artist or team that you are selling tickets for and click enter. After reaching out to customer support, Stubhub agreed to reduce the charge in half to $850. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Our seller policies say we may charge your card if you can't send the tickets as promised. Explain your case the best you can. 2nd day was cancelled. SH sent me a QR code and charged my card $37.77. . The garage is secured with a rolling gate. If you sold tickets on StubHub but need to cancel the sale: Go to 'My tickets' then Sales Under the sale, click 'Make changes' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. DONT AGREE. Was this answer helpful? StubHub's penalties if you can't deliver tickets you sold Print. If your replacements are accepted, then you are able to avoid the minimum 40% replacement fee. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Stubhub canceled my orders for no reasons after I shipped the tickets and charged for the replacement tickets for over hundred dollars. I listed 3 tickets totalling $500. StubHub's net transaction revenues grew 29% in 2016 as compared to essentially zero . Waited and waited. Some resort owners think they have found a way to avoid getting stuck with excess inventory when guests cancel at the last minute. Feb 27, 2022 . You will wait hours to call rude people on stubhub, and the email they keep telling people to use on here will absolutely go unanswered. Dial +1 (866) 788-2482. All this is described in their TOCs. . Additionally Stubhub charged me $701 to replace the tickets for the "buyer" What a scam! Why was I double-charged? Stubhub has what they call a Fan Guarantee. They also pay me after they make sure ticket is valid. You are buying tickets from a third party; StubHub is not the ticket seller. Prices are set by sellers and may be above face value. I really wanted a refund so a couple months ago EDC finally refunded me the . Stubhub charged me £25 admin fee, which I accepted but they also charged me another £50 so £75 in total for the cancellation. Now stubhub has charged her the $1800. The complaint has been investigated and resolved to the customer's satisfaction. Gather all the information you have on the purchase. I bought EDC tickets last year and turned out the event was postponed until this month in October. 2. charged fee. Today, we got a fraud alert notice from our credit card - StubHub is charging us $1600 (the price of the tickets). A review of Stubhub's file was done in February 2022. About Us; Affiliates; Careers; Magazine; Backstage; . I was payed after whoever bought my ticket attended first day . Please . Theft all the way around. & # x27 ; s satisfaction avoid the minimum 40 % replacement fee last minute a Kraken... Action lawsuit says customers are entitled to receive a coupon for 120 percent of your original purchase for! 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